SILVER - BEST NEWCOMER 2011 - JUDGES COMMENTS
This agency demonstrated at every turn that it has built a good brand through great advertising and marketing collateral and a focus on repeat business through strong customer service ethics which is second to none. From the director down to the most junior member of the team, the judges saw passion and enthusiasm demonstrated throughout. It was clear that they enjoy a good relationship with customers and the entire team is active in the local community; commitment to CSR is high on their list of priorities. Endeavouring at all times to offer a fantastic level of service, even after completion, the excellent customer testimonials were a joy to read and the panel commented that if every agency was like this one, it can only be a great thing for the industry. A well deserved silver.
"We hadn't moved house for decades but H&H were also helpful and pleasant, we need not have worried. We are safely in our new residence now, Best wishes."
Mr & Mrs H
"I recently rented my cottage through H&H and found all the staff to be very helpful and went out of their way to accommodate both me and my tenant. They continue to offer help even though I'm managing my cottage myself."
Mrs E
"The tenants are lovely and H & H gave me everything and more that I expected. I will certainly use you again. It was smooth easy and efficient service.I hope the lovely tenants stay long enough that I don't need to use you for a while!
Mrs F
"What a pleasure to deal with a professional team, be treated with respect, and updated without prompting. Harpers & Hurlingham were able to find an ideal tenant, at very short notice, for our rental property – thus relieving any potential stress (emotional and financial!) that I may have experienced. The fact that their terms are also most reasonable is another bonus."
Mrs S
"I have been thorough impressed with your professional sale of my property. The marketing and knowledge you have, has undoubtedly been my strongest asset (next to the house!). I wish you and all your team at H & H continued success and thank you for all your effort and energy in achieve the sale."
Mrs C
"To all the ladies at Harpers and Hurlingham – Thank you so much for your endless support and patience in relation to the sale of our house in Goudhurst. You remained fully supportive and informative and there is no way we could have sold our home without you. Wishing you every success in the future – it is well deserved."
Mr and Mrs T
"Many thanks for all your hard work on our behalf in selling our home."
J and N
"Jane and all the team. Thank you so much for selling our house for us and holding our hands through what was a rather stressful time! We are no very happily settled in our new digs in Tunbridge Wells, so it was all worth it. Thanks once again for all your help and support – you are truly fab!"
Mr and Mrs P
"Eight ever so talented ladies from Kent
As estate Agents to Cranbrook they went;
With their feisty skills,
Teamwork and will,
Their clients say they were heaven sent."
Mr and Mrs M
"I would just like to take this opportunity to express from the heart that I just can't praise Jane and all the staff at Harpers and Hurlingham enough for all their help, time and guidance during a very difficult sale. I wouldn't be able to deal with the sale without you all and thank you so much for going that extra mile for me, I very much appreciate it.
Thanks girls you are absolute stars."
Mrs G
"Jane Beard and all her staff at Harpers and Hurlingham have been very friendly and professional in every aspect of our house sale. I would have no hesitation recommending them to friends wanting an excellent Estate Agent."
Mrs W
"I first met Jane in April 2011, when she came to value my house. I was immediately struck by her friendly and positive manner. She made all other estate agents look rather dull and lifeless! This positivity seems to emanate throughout her team. Not only have I found them to be highly professional, with excellent communication skills, but they also give the 'personal' touch. It is always a pleasure to deal with one of the members of the team. I am sure Harpers and Hurlingham will go from strength to strength, and wish Jane every success for the future."
Mr and Mrs S
"An estate agency that not only does what they say they will do but get results."
Mr and Mrs E
Jane
"I have been really impressed with the level of service that I have received from your office. I totally understand that the market is very difficult at the moment and that selling any type of property is not going to be easy.
My mantra in relation to customer services has always been "treat your customers how you would like to be treated yourself" and I would say that I have always been treated in this way by all members of the H & H team.
It is the basics that you also get right all the time - following up visits with a phonecall, ringing back when you say you will ring back, etc. etc.
Finally I was impressed by the time and effort that went into the brochure for my property.
Thanks for all your help."
Mr W
In estate agents speak, rather than "Location, Location, Location", we would say "Efficient, Efficient, Efficient".
Regards P and L
"We decided to use Harpers & Hurlingham for the marketing of our property, as we felt after comparing them with several competitors, that they were the most enthusiastic and energetic.
The Agency is open 7 days a week, provides regular window and local newspaper advertising of our property along with a personal property manager to keep us informed weekly or more frequently of progress with potential purchasers, feedback from viewings and a general overview of the previous weeks market performance.
H&H have been extremely accommodating regarding any ideas we have had regarding the marketing of our property and have reacted immediately to implement any changes efficiently.
We have found H&H to be 100% professional as all the staff are competant but also very pleasant people to deal with on a regular basis, thus making for a very 'painless' selling experience."
Mr and Mrs F
"I have been very impressed by H&H's efficient and professional service.
I particularly appreciate the fact that all viewings are accompanied, making the process as stress-free as possible.
The staff are friendly and helpful and provide regular updates.
H&H inspire a great deal more confidence than many other agents I have dealt with in the past
All true!"
Kind regards. Mr and Mrs B
"Harpers and Hurlingham have represented us with complete professionalism and maintained excellent communication throughout our dealings with them. We cannot rate their services enough and would use and recommend them in the future without a second thought."
Mr and Mrs T
"We were delighted with the level of professionalism and personal service we received from H&H, who achieved the near-impossible by selling our house very quickly and providing much needed guidance and support throughout a rather trying time. We cannot praise them highly enough for their efforts on our behalf."
Mr and Mrs P
"We have recently bought our dream home from Harpers and Hurlingham. This very professional bunch of ladies steered us through a stressful time. They were at all times calm and extremely helpful and available at the end of the telephone and if not responded immediately. We would recommend H&H to anybody wishing to buy or sell. In today's market they are head and shoulders above all others."
Mr & Mrs H
"I found H&H to be knowledgeable of the property and the area. They kept in touch throughout the process and were a pleasure to engage with."
Mr H
"Harpers and Hurlingham are head and shoulders above any other estate agent that I have had dealings with. Their care, comittment and efficiency are so reassuring in the minefield that is selling a property. No other agent gives you "feedback" so quickly after a viewing so you know exactly where you are. Thank you Harpers and Hurlingham."
Mrs M
"Having been a regular seller/buyer I know a good service when I find one. Jane Beard and her wonderful team at H&H Cranbrook have surpassed all expectations. Professional, experienced, personable and accommodating, I receive weekly updates on website hits, emails they have sent out on my behalf and the market generally. I know once a buyer is found, I can relax in the knowledge that Jane will manage the entire process smoothly and there will be no hiccups or last-minute dramas - not something that can be said for most agents around. I cannot recommend them highly enough."
Mrs E
"Dear Jane,
Just a short note to thank you and your team for sourcing our new home so quickly and efficiently.We were particularly impressed with Helen's refreshingly detailed knowledge of the house on our visits.
The care and expertise of you and the rest of your team made a very stressful process almost bearable !
Once again, many thanks."
Mr and Mrs S
"I am happy to recommend Harpers & Hurlingham of Cranbrook, my experience with the team was great. I contacted them to find a tenant for my rental property.They were able to immediately offer guidance of the current market and what I should expect to achieve. They were able to market my property on their web site within 24 hours and had viewings arranged within days. Within a couple of weeks we had a deal at the expected price. The process was clearly communicated and they delivered. The best bit was they achieve a price greater than any acheived before!"
Very happy of Sissinghurst."
Mr F
"Owner/director Jane Beard heads an experienced team of eight professional businesswomen at Harpers & Hurlingham in Cranbrook.
The team fits neatly like a jigsaw, with each member specialising in their own area, ensuring the highest level of efficiency & customer service.
With the office open seven days a week, there is always a knowledgeable & reliable team member to assist with an enquiry from potential tenant, letting landlord or home owner.
I have been pleasantly surprised on more than one occasion to receive a call well after office hours with feedback from a house viewing or an update of progress with a tenant, simply because the team have been busy all day, yet refuse to leave the office until all work has been completed.
This is an extremely professional company & although relatively new in the marketplace, has quickly established itself as a leader in local estate agency.
Both Jane & Lettings Manager Chez have offered constructive and helpful advice, even encouraging me to accept a tenant from another agent, rather than their own, when they felt this tenant would be the better tenant for me & my property.
This selfless, caring attitude, always putting their clients first, will ensure longevity in a competitive & already flooded industry. However, it is Harpers & Hurlingham who are setting a new standard in customer service & satisfaction & others will merely follow in their wake.
I cannot recommend Harpers & Hurlingham highly enough & would not hesitate in asking you to consider them very seriously for an Award of Excellence."
Mrs C
"Dear Jane
When I asked you to seek a tenant for my cottage in Goudhurst last week I did not anticipate that you would achieve this by the next day! That is an incredible performance and the tenant is now in occupation with all paperwork and formalities speedily concluded.
Thank you - to you and your staff."
Mr and Mrs D
"I live abroad. I telephoned Harpers and Hurlingham and asked them to let and manage my apartment. That's all I had to do. They did all the rest and continue to do so. The service I have consistently received from Harpers and Hurlingham has been outstanding. They have a proactive, professional approach and have always kept me well informed with regard to the letting of my property.
I trust them."
Mr S
"I asked Jane at Harpers + Hurlingham to see if she could help rent our house out on the Saturday and she had found us a tennant by the Monday. In addition she found us a second potential tennant the day after that. They clealry are committed and get results"
Mr B
"We are very pleased with the service and advice, hopefully we can continue working together for many years to come."
Mr G
"I have found that Harpers and Hurlingham have always managed my property professionally, efficiently and courtesly.
Inspections have been carried out on time and a report forwarded detailing findings and any actions necessary.
There have never been any delays/problems regarding payment of rent being paid into my bank.
I would highly recommend them to anyone who has a property to let."
Mr M
"I found the staff at H&H very enthusiastic, professional and responsive. I particularly liked the way they kept me regularly informed of developments"
Mr S
"Well what can we say but a very big thank you – you did what other estate agents couldn't do! We are so grateful to you all. You helped and supported us through a very difficult sale in such a short space of time. You all remained so calm which was a great comfort to us."
Mr and Mrs B
"We wanted to write and say a massive thank you for all of your help and support in finding us our dream family home. As a young and busy family, it was important for us to enlist the help of professional estate agents to guide us to to the right properties to view. We were able to give you some broad ideas about what we were looking for and from then on you helped us to find our new home. The speed and dedication that you demonstrated throughout the purchase of the property was fantastic and at several points during the negotiations and sale process you were able to expertly keep the process alive and moving with all parties on side. We have now entrusted the sale of our former home to you and continue to be very pleased with the way that you market and promote that property. We wish you every continued success with the business and look forward to popping in whenever we are in Cranbrook!"
Mr and Mrs L
"I have been very impressed by all the staff at H &H and really believe that they go the extra mile. From instructing them within an hour we had three viewings organised and within days, photography had been done and a beautiful brochure was ready for approval. I feel this is a new approach to selling houses – honest, fresh and 100% customer focussed. A breath of fresh air to the industry"
Mr and Mrs C
"H & H said they are a agency with a difference and they are. They have done everything they said they would and more. It was refreshing for us to know that our agent work for us 7 days a week and even conducting a 7.00pm viewing which in act turn out to be our buyer"
Mr and Mrs P
